Innovation and digital transformation can strengthen the social service sector, emphasising that meaningful innovation should be driven by the needs of service users, shared by AWWA CEO Karthik. He highlighted AWWA’s focus on building a culture of continuous improvement, empowering practitioners to develop solutions and leveraging technology to enhance service delivery and outcomes. The discussion underscored AWWA’s broader commitment to using innovation to advance inclusion and better support individuals and families across different life stages.
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